Warranties and Returns
5.1 Subject to the conditions in this Clause 5, Goods sold in the UK mainland may be returned for a refund, exchange or replacement within 14 days provided they are returned unused, in a saleable condition and in their original packaging. Goods that have been opened, marked/soiled, damaged or used will only be entitled to a partial refund (not exceeding 60% of the purchase price) after assessment by Starling Fabrications Ltd. Goods deemed non-saleable will not be refunded and will only be returned at the Customer’s cost. Certain large or bulky items may also be subject to a restocking fee (usually £85). Certain Goods cannot be returned for hygiene reasons. Certain last-in-line or special-to-order Goods may also be non-returnable. The carriage cost of returns may be refunded in whole or in part to the Customer at Starling Fabrications Ltd discretion.

5.2 Goods are guaranteed against defects in accordance with the terms of the manufacturer’s warranty or for 1 year from delivery unless otherwise stated. Goods reported faulty within the specified warranty period may be repaired, parts replaced or exchanged at Starling Fabrications Ltd discretion. Parts and labour under the first 3 months warranty are guaranteed in the UK mainland only.
5.3 Goods that are missing from delivery or damaged due to delivery must be reported to Starling Fabrications Ltd within 24 hours. Large Goods such as Hot Cupboards must be inspected by the Customer on delivery for damage and an acceptance of delivery docket completed noting any damage that resulted from delivery.

5.4 The warranties in this Clause 5 do not apply to any defect in the Goods caused by the fault, negligence or failure of the Customer to use the goods for their normal intended purposes or failure to adhere to manufacturer instructions (including storage, use in incorrect environment, maintenance, de-scaling and cleaning). Castors and legs, electric lamps, fuses, keys, mains plugs and leads, hose connections and consumables are warranted to be free from defect on delivery only and any damage caused due to delivery must be reported to Starling Fabrications Ltd within 24 hours to qualify for replacement, repair or refund at Starling Fabrications Ltd discretion. Goods marked ‘semi-commercial’, ‘light-duty use only’ or similar must not be used as substitutes or replacements for heavy-duty or commercial-grade equipment. Goods marked ‘no commercial warranty’ are sold without any warranties unless otherwise stated. Certain Goods may be disposed of in accordance with Starling Fabrications Ltd safety instructions for replacement, exchange or refund with Nisbets’s prior approval. Engineer call-outs and repairs carried out on non-warranty faults or defects may be subject to further charges including where the Customer has missed or is unduly late for an arranged call-out. No Goods will be sold on a ‘sale or return’ basis without prior written approval by Starling Fabrications Ltd. Starling Fabrications Ltd may in its reasonable discretion invalidate warranties for any Goods that have been or are suspected to have been altered, tampered with, serviced, repaired or attended to without Starling Fabrications Ltd prior approval.

5.6 Statutory rights for Customers placing Orders as private consumers (as defined by law) are not affected.